The Small Print
Terms & conditious and other information about your holiday at Stock Resort
Discounts for additional adults staying in one room: 3rd adult in room 20% discount, 4th adult in room 30% discount. Single occupancy surcharge for the Zillertal double rooms: € 35,00 per day, in Penken double & comfort doubles: € 60 per day, in suites 50% of the regular rates (only available on request). Valid during family weeks. Outside of these weeks two full-paying people are charged in all categories). Price reduction for bed and breakfast € 15 per person and day. Room service: € 4,00 – € 7,00.
General price information: During school holidays, on public holidays and on long weekends, a minimum occupancy of 3 adults will be charged in suites in category 4 (Family Maisonette, Wellness suite, Suite Rosenquarz, Familenresidenz Suite, Alpine Lodge I, II, III).
Contribution towards costs: € 28,00 per dog per day, large dogs only permitted on request (please bring your own dog basket and blanket). Food charged according to how much is ordered. Please note that dogs are not permitted in some suites as well as in the dining and wellness areas and on the sunbathing lawn. We reserve the right to charge for a room cleaning at the end of your stay.
The wellness board starts on the day of arrival at 1p.m. with our wellness buffet and ends on the day of arrival at 11a.m. after breakfast. Dress code: Evening meals in the restaurant and in the snug are always a celebratory occasion, which is why we would ask that you wear casual, elegant attire. Dinner jackets are the preferred attire for men at the gala evening.
Arrival and departure
On your day of departure your room is available until 11a.m. Please note, however, that on arrival your room will not be available until 3p.m. Dress code: Evening meals in the restaurant and in the snug are always a celebratory occasion, which is why we would ask that you wear casual, elegant attire. Dinner jackets are the preferred attire for men at the gala evening.
Reservation cancellations can only be accepted in writing. The Austrian hotel conditions apply:
- Up to 3 months before your arrival: no cancellation costs apply
- up to 1 month before arrival we charge 40% of the total package price
- up to 1 week before arrival we charge 70% of the total package price
- less than 1 week before arrival or early departure we charge 90% of the total package price
Up to 3 months before your arrival the contract can also be cancelled by Stock resort for justified reasons.
Cancellation conditions: The Austrian hotel conditions apply. Reservation cancellations can only be accepted in writing.
Cancellation insurance: For € 3 per person per day you can get cover for all cancellation costs caused by accidents, illness or other serious personal reasons which apply to the insured, their children, siblings, parents or grandparents. If you would not like to take out this insurance please let us know when making your reservation.
When the reservation has been confirmed we ask that you pay a deposit of € 500,00 (summer booking) or € 800,00 (winter booking) per room within 2 weeks by bank transfer to the following account no. 333.336, Sort code 36274, at the Raiffeisenbank Finkenberg (IBAN: AT493627400000333336, BIC: RZTIAT22274).
With the announcement of the credit card number u. expiration date is irrevocably confirmed that the final statement or any cancellation fees may be charged to the credit card provided no other payment method is agreed and there has been no other form of payment.
Validity of gift vouchers: 1 year from the date of issue. Extension of this validity or redemption in cash is not possible. Vouchers must be redeemed by the person names on the voucher.
Price and payment methods
We reserve the right to correct mistakes in prices and to refer you to the correct price list.
Graubündner Kantonalbank/Chur, account no. CK288.590.500, sort code 00774
Only one special offer or discount applies per booking. The cheapest offer for you applies at all times. Package weeks should be booked in advance.
Services which you do not make use of will not be refunded. Please note that it is only possible to book a room category, not a specific room or floor.
Generally we recommend payment by MAESTRO card or in cash. The following credit cards are also accepted: Diners Club, Visa, American Express and MasterCard.
Four Seasons - Tel: 43/512/584157-0 or via e-mail: email@example.com.
Rental cars: Europcar Munich Aiport - Tel: 49/89/9735020 or Budget Munich Airport - Tel: 49/89/97586705, Innsbruck Airport: Budget 43/512/287181.
Non smokers – smokers?
Please note that smoking is not permitted in any rooms or in the dining areas. Smoking is permitted on your balcony or in the Cybar.
Treatments in the wellness department
If you cannot make an appointment in our wellness department please let us know at least 1 day in advance. If not we will charge 80% of the treatment price.
When a new price list is published all older price lists lose their validity. Errors excepted, and prices are subject to change. Austrian hotel conditions apply.